ADDCOM was founded back in 1999. And since then, with a lot of struggle and motivation, ADDCOM Australia has now become the leading supplier of high-quality headsets as well as telecommunication equipment. Not only this but ADDCOM also sought after for massive business solutions worldwide. For business-serving headphones, many of which have been developed and manufactured in Australia, ADDCOM produces its own range of Bluetooth and wireless headsets.
Besides, B2B Data-Smart Voice, Transcription and Recording Software, Cloud Solutions, and versatile peripherals, including headphones, large video and audio conferences are supplied by ADDCOM Contact Solutions. ADDCOM clients include private enterprise, government, financial markets, public safety, critical communications, contact centers and a huge reseller network. Four specific principles characterise the ADDCOM business model, i.e. their business of documentation, analysis and translation, peripheral distribution and service business.
ADDCOM offers an extensive range of products and ensures the highest standards of quality in everything. Their primary product offerings include:
- Wired Headsets
- Wireless Headsets
- Headset Accessories
- Call Recording
- Video Conferencing
- Audio Conferencing
After Thales Contact Solutions was acquired in 2003, ADDCOM has been involved in documentation, transcription and interaction analytics. ADDCOM has not only grown and advanced with the introduction of telephony, but also with instant messaging, mobile phone, TVs, radar and email attachments. This means that this business arm is converted as a service model from an onsite to a computer. They deliver conventional applications in the premises, public cloud, private cloud and hybrid services. The data that is collected when transcribed and linked with analytics is extremely powerful, providing their customers with strategies for detecting trends, communications management, and the risk-free external and internal communications that lead to stakeholder expectations.
Ultimately their service department provides professional services, maintenance assistance, technical expertise and consultant to organisations across Australia and New Zealand to ensure their company gets the best guidance and support to incorporate the best documentation and analytical solutions. Moreover, ADDCOM Australia is currently responsible for many of the public security, public services and transport organisations in the country with an ever-increasing springboard in the world of financial services. These are all sensitive conditions where nothing less than 99.99% uptime is acceptable.
ADDCOM has been a trusted brand name for Australian registration and telecommunication solutions for more than 20 years. This can be demonstrated by the excellent service price of support experience and award-winning programs. In addition to a qualified head office support team, ADDCOM is differentiated by their expert experienced software, technical and engineering staff on site. In all aspects of the business, ADDCOM lives and breathes an organisational culture of creativity and excellence.
Get connected from any device with ease in any location you want even on any network. The ADDCOM Cloud platform blends comfort and mobility with the capabilities of video conferencing and cloud video conferencing. They do it by providing their customers with flexible, secure, high-quality video calls on request. ADDCOM also provides easy incorporation with leading video conferencing endpoints for diverse and specialised specifications. They are cloud-based and specialised solutions for customers in all fields, including health, banking, private sector, professional and financial services.
SIP Trunking allows the addressable market to be expanded by concentrating on business and business storage. With more and more companies moving to IP PBXs and making the most of this investment, demand for SIP trunking is growing. Speak today with ADDCOM to learn how to automate the IT infrastructure and reduce costs and to easily expand and improve with their SIP-services. Services provided by ADDCOM Australia include:
- Access Co-location IP Transit
- Call Termination
- DID & Number Portability
- Hosted SIP End-Points
- Hosts SIP Trunks
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